ANSWERS TO YOUR QUESTIONS 10-10-321



Click on your 10-10-321 area of interest:
Are There Plan Fees?
How Will I Be Billed For My 10-10-321 Calls?
Service Availability
General Questions

Are There Plan Fees?

Q. Are there any monthly plan fees?
A. No. There are no monthly plan fees with 10-10-321.

Unlike many long distance carriers, which bill customers an additional monthly charge to use their service, with 10-10-321, there are NO monthly plan fees. As with any long distance call, applicable taxes and Federal Universal Service Fees will be applied.

10-10-321 is the smart way to call because you get great rates with NO monthly plan fees!

Q. Does 10-10-321 have LEC Billing fee?
A. There is NO LEC Billing fee with 10-10-321. As with any long-distance call, applicable taxes and Federal Universal Service Fees are assessed.

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How Will I Be Billed For My 10-10-321 Calls?

Q. How will I receive the charges for my 10-10-321 calls?
A. If Telecom*USA has a billing agreement with your local carrier, charges for 10-10-321 calls will automatically appear on your local telephone bill in a section labeled "Telecom*USA". Your local telephone bill will include the date, time, number, city/ country called, length and charge for each call, along with applicable taxes and Federal Universal Service Fees. Telecom*USA will bill you directly if we do not have a billing agreement with your local carrier.

Q. What is the Federal Universal Service Fee?
A. The 1996 Telecommunications Act requires all long distance companies to contribute a portion of their revenues to the Federal Universal Service Fund which provides discounted telecommunications services to schools, libraries and low income consumers. Telecom*USA's Federal Universal Service Fee is a 16.1% charge on state-to-state and international monthly long distance charges, which is used to help contribute to this fund. This charge will appear separately on your bill.

Q. What should I do if I have questions about charges on my bill?
A. Please contact our customer service department at 1-800-921-0089, or 1-800-621-4492 for Spanish-speaking customers.

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Service Availability

Q. Is 10-10-321 available in my area?
A. 10-10-321 is available in most areas of the U.S., excluding Alaska. You can check availability in your area by dialing 10-10-321 on your next long distance call. If your call goes through, 10-10-321 is available in your area. If your call does not go through, either 10-10-321 is not available in your area or there is a block affecting your phone line. Contact Telecom*USA by calling 1-800-921-0089 to determine if there is a block that prevents you from using 10-10-321.

Q. Is 10-10-321 available for calls initiated outside of the United States?
A. No. 10-10-321 is available only for calls initiated within the continental U.S. and Hawaii.

Q. Can I use 10-10-321 from any phone?
A. 10-10-321 is primarily intended to be used from your home telephone. It may also be used from some small business telephones and fax machines. Unfortunately, it is not available from pay phones, cell phones, hotel rooms, dormitories, military bases or most businesses.

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General Questions

Q. What is a 10-10 number?
A. A long distance code that gives you freedom to make a long distance call at great rates, without having to switch your long distance carrier. By dialing 10-10-321 before the numbers you call, your calls will transmit over your carrier's network and the charges will appear on your local phone bill.

Q. How do I use 10-10-321?
A. Just dial 10-10-321, then 1, then the area code, and the phone number. For international calls, dial 10-10-321, then 011, the country code and the phone number.

Q. Do I need to switch long distance companies to use 10-10-321?
A. No. Use 10-10-321 without switching your long distance company. You only need to have local phone service to use 10-10-321. Why pay monthly plan fees when you donít need to?!

Q. Do I need to keep a long distance carrier to use 10-10-321?
A. Generally, you do not need a long distance carrier to use 10-10-321. You should contact your local phone company, however, to determine whether or not you will be assessed a fee if you opt not to subscribe to a long distance carrier.

Q. Are calling cards available?
A. No, 10-10-321 is a long distance access code for calls made from home. Calling cards are not available.

Q: Who is 10-10-321?
A. 10-10-321 long distance is provided by Telecom*USA, a wholly owned subsidiary of MCI. Telecom*USA has been providing quality long distance phone service at great low rates to customers since 1984. As a full service provider, Telecom*USA gives customers everything they expect: crystal-clear sound quality, fast connections with state-of-the-art network and easy to understand billing.

Q. What should I do if I have additional questions concerning 10-10-321?
A. Please call our customer service department at 1-800-921-0089, or 1-800-621-4492 for Spanish-speaking customers. Or, click here to send us an email.

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Rates exclude Federal Universal Service Fee.
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